Booking Conditions

By registering as a member and using the Site', you agree to be bound to its terms and conditions. The terms and conditions currently applying are set out below, but you should note that the Site and Grey Matter S.A.R.L. ('the Company operating the Site') reserve the right to modify the terms and conditions at any time and your continued use will be conditional upon acceptance of the terms and conditions in force at the time of any visit.

Our liability and that of our Travel Affiliates shall be limited in respect of direct loss to a maximum of the price of the product or service to which the claim relates.


You agree that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You understand that you are financially responsible for all activity at this Site by you and anyone using your account. You also warrant that all information supplied by you, or those authorized to use your account, is true and accurate. In order to book via this web site, you must be at least 18 years old, and by completing the 'Booking Process' you warrant and confirm that this is the case. 

Passports and Visas

If traveling, it is your responsibility to ensure that you are in possession of all necessary passports, visas and any other regulatory requirements (for example, with respect to goods which may be taken with you) before departure. We cannot accept any liability if you are refused entry into any country due to failure on your part to carry the correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on any supplier, or us you will be responsible for making repayment. The company will not be held responsible for any denial of entry to any country by the country's authorities. In such case cancellation charges will then apply.

Rules and Regulations at the Ski Dubai Resorts

The minimum skills required for use of the recreational slope are to stop safely, to control speed, to make linked turns and to use the ski lifts; otherwise guests are required to take lessons. Based on its sole judgment, Ski Dubai resorts reserve the right to ask any guest to leave the slope if the guest is deemed unable to meet the minimum skill requirements.

Entry to the slope or snow parks is only possible with a valid pass. Guests must be able to display their pass upon request.

Child rates are applicable from 3 years old up to and including 12 years old. 13 years and above are charged adult rates. Ski Dubai reserves the right to request proof of age.

Adults are responsible for the care and conduct of their children. The minimum age to enter the cold arena is 3 years old. Children from 3 to 8 years of age must be accompanied by an adult at all times unless in a supervised Snow School lesson or Snow Park program. Children between 8 and 12 must be accompanied by an adult on the premises unless in a supervised lesson.

Ski Dubai is a cold environment. Entry to the slope or Snow Park is only possible in appropriate winter attire. Helmets must be worn by children up to the age of 12 and are highly recommended for all guests.

Ski Dubai reserves the right to refuse admission to the Snow School if guests are not present at least one hour prior to the session. No refund or transfer will be considered.

Entry to the cold side and use of the lifts is at the guest's own risk. Ski Dubai owners, management and staff take no responsibility for personal injury, injury to others, damage to personal equipment, clothing and effects, or lost or stolen belongings. It is the guest's responsibility to recognize their own abilities and act accordingly. Guests who have never skied or snowboarded before cannot purchase a ski pass without having taken enough lessons.